Master the core subject principles of Business Operations and processes with this market-leading text.
Operations and Process Management, 6th Edition is an innovative text, providing clear and concise coverage of the nature and principles of the subject, approaching it from a managerial perspective.
This new edition includes new case studies drawn from a diverse range of industries and regions, covering new topics such as servitisation and the co-creation of services.
This text is a must-read for the students …
